Welcome Patients!
At ONE Health Ohio, we are committed to providing you with all the resources you need for a smooth and informed healthcare experience. We are here to support you every step of the way!

Patient Information
Empowering Your Health Journey: Documents, Payments, and Support
Medical Patients
Dental Patients
Records Release Form
Sliding Fee Scale
Payment Information
Quality Assurance
If you are a new patient to ONE Health Ohio or if you have not visited us in the past 12 months, please print and complete the appropriate patient packet and bring it with you when you come for your visit. This will save you time in having to complete the paperwork during your appointment.
Common Patient Questions
We understand that visiting a new healthcare provider can come with many questions. Here are some of the most frequently asked questions by our patients, along with their answers, to help you prepare for your visit to ONE Health Ohio.
What documents should I bring to my first appointment?
Please bring a valid photo ID, insurance card, and any medical records or medications you are currently taking. If you are applying for the sliding fee scale, bring proof of income (recent pay stubs, tax returns) and family size.
How do I sign up for the patient portal?
Can I access my child's medical records through the portal?
What is the Sliding Fee Scale (SFS)?
The Sliding Fee Scale (SFS) is a program that offers discounted charges for services to uninsured patients. It may also apply to patients with insurance who have high deductibles and/or copays, provided they qualify.
Can I still receive services while my Sliding Fee Scale application is being processed?
The Sliding Fee Scale (SFS) is a program that offers discounted charges for services to uninsured patients. It may also apply to patients with insurance who have high deductibles and/or copays, provided they qualify.
What should I do if I need to cancel an appointment?
Is financial assistance available for dental services?
Yes, our sliding fee scale applies to both medical and dental services. Please complete the Sliding Fee Application Form to determine your eligibility for reduced fees.
How can I get a copy of my medical records?
How do I pay for services?
We accept cash, personal checks (with an imprinted name and address), and most major credit and debit cards. Please note that postdated checks are not accepted. To pay by credit card, visit your nearest ONE Health Ohio center or contact our billing department at 330-747-9551 ext. 10606.
How do I apply for the Sliding Fee discount?
To apply for the SFS discount, you must complete and submit an application form along with proof of household income. Complete the Sliding Fee Application Here.