Patient Access Support

At ONE Health Ohio, we believe in providing compassionate and efficient support to our patients. Our Patient Access Support team, formerly known as the Call Center, has evolved to better serve you.

877-722-3303

Hearts with Headsets

We offer caring support, personalized help, and efficient service to make your health our priority.

Appointment Scheduling

Our team is here to help you schedule, reschedule, or cancel appointments with ease. We understand that your time is valuable, and we strive to make the process as smooth as possible.

Prescription Refill Request

Need a refill on your medication? Just give us a call, and we’ll coordinate with your healthcare clinician to ensure you get your prescriptions promptly.

Health Information

Have questions about your health or need information about our services? Our knowledgeable team is ready to provide you with the answers and guidance you need.

Patient Portal Assistance

If you need help accessing or navigating our patient portal, we’re here to assist. The portal allows you to view your medical records, communicate with your care team, and manage your health information securely.

After Hours 1-833-236-0848

Our experienced medical and dental staff answers calls anytime from the dedicated Call Center. You can contact them for any medical or dental concerns, and if there is an emergency that needs immediate attention, please call 911.

Convenient Care at Your Fingertips

Access convenient care from home with ONE Health Ohio’s telehealth services. Enjoy flexible scheduling, reduced travel, and minimized exposure to illnesses. Our virtual appointments cover a range of services, ensuring your health remains a priority.

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Prescription Pad: In-House Pharmacy

At ONE Health Ohio, we believe in making healthcare as seamless and accessible as possible. That’s why we’ve integrated The Prescription Pad into our Patient Centered Medical Home Model (PCMH). Experience the ease and efficiency of comprehensive care, all under one roof.

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Reliable and Affordable Dental Care

You’ll find state-of-the-art treatment facilities at ONE Health Ohio, along with caring, compassionate Dentists, Dental Assistants and Dental Hygienists. Dental services are available for adults and children at ONE Health Ohio centers in Trumbull and Mahoning Counties.

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HRSA Health Center Awards Recipient

We are honored for our excellence in healthcare, innovation, and community impact, ensuring everyone has access to essential medical, dental, and behavioral health services.

Patient-Centered Medical Care You Can Trust

At ONE Health Ohio, we believe good health is more than just treating illness. That’s why we stress preventive care and conveniently offer a variety of health services for you and your family.

With convenient locations in Trumbull County, Mahoning County, and Stark County, ONE Health Ohio is here to meet all of your family’s medical needs. Services may vary by location.

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Trying to Lose Weight?

ONE Health FIT is a health center of excellence in weight management. We work to identify and treat the cause of your unhealthy weight.

Using a multidisciplinary approach, we’ll help you achieve a healthier weight and give you the tools you need to keep the weight off with our weight loss program.

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Nurturing Young Minds and Bodies

At ONE Health Ohio, we specialize in caring for your child from birth to adolescence. We understand that you want the best for your child, which is why we strive to provide the highest level of child-focused, quality care.

Platinum Health Program: Comprehensive Senior Care

At ONE Health Ohio, our Platinum Health Program is designed to provide exceptional medical and dental care tailored specifically for seniors. We understand the unique health needs of older adults and are committed to delivering the highest quality of care to support their well-being.

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Women's Health, Every Stage of Life

From birth control and family planning to pregnancy and postpartum care, ONE Health is here for you. Our expert team, including OB/GYNs, Family Medicine Physicians, Nurse Practitioners, and Physician Assistants, provides personalized care tailored to your needs.

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Common Patient Questions

We understand that visiting a new healthcare provider can come with many questions. Here are some of the most frequently asked questions by our patients, along with their answers, to help you prepare for your visit to ONE Health Ohio.

What documents should I bring to my first appointment?

Please bring a valid photo ID, insurance card, and any medical records or medications you are currently taking. If you are applying for the sliding fee scale, bring proof of income (recent pay stubs, tax returns) and family size.

How do I sign up for the patient portal?

To sign up for the patient portal, visit our website and click on the ‘Patient Portal’ link. Follow the instructions to create an account using your email address and a secure password.

Can I access my child's medical records through the portal?

Yes, parents or legal guardians can access their child’s medical records by linking their accounts. Please contact our office for assistance with this process.

What is the Sliding Fee Scale (SFS)?

The Sliding Fee Scale (SFS) is a program that offers discounted charges for services to uninsured patients. It may also apply to patients with insurance who have high deductibles and/or copays, provided they qualify.

Can I still receive services while my Sliding Fee Scale application is being processed?

What should I do if I need to cancel an appointment?

If you need to cancel or reschedule an appointment, please call our office at least 24 hours in advance. This allows us to accommodate other patients who may need care.

Is financial assistance available for dental services?

Yes, our sliding fee scale applies to both medical and dental services. Please complete the Sliding Fee Application Form to determine your eligibility for reduced fees.

How can I get a copy of my medical records?

You can request a copy of your medical records through the patient portal or by contacting our medical records department. Please allow up to 10 business days for processing.

How do I pay for services?

We accept cash, personal checks (with an imprinted name and address), and most major credit and debit cards. Please note that postdated checks are not accepted. To pay by credit card, visit your nearest ONE Health Ohio center or contact our billing department at 330-747-9551 ext. 10606.

How do I apply for the Sliding Fee discount?

To apply for the SFS discount, you must complete and submit an application form along with proof of household income. Complete the Sliding Fee Application Here.